Will I get any intimation of the policy having been dispatched to me?

Yes. You will get periodic intimations on occurrence of the following events:
 
SMS / Email on Policy Issuance with the Policy Number.
 
SMS / Email on Policy Dispatch with the courier details.
 
However, please note that all details will be sent on the Mobile Number and Email Id shared / registered with us through the details provided in the Proposal Form.

What should I do if I do not get the Policy Document?

Incase you have received an SMS confirming issuance and / or dispatch of the policy and you have not received the policy, please get in touch with us on our Toll Free Number 1800 22 5354. Alternatively, you can write to us at buyonline@sbilife.co.in or info@sbilife.co.in. Please remember to highlight your Proposal Number or Transaction Number or Quotation Number when sending such a request for effective reference and timely action.

Online assistance related services are available from 9:30 a.m. to 6:00 p.m. on weekdays and from 9:30 a.m. to 2:00 p.m. on Saturdays, except on public holidays.

The courier of my policy was not delivered since I was unavailable at home. What should I do?

Please rest assured. Incase the policy has not been delivered through the courier and it has returned due to any reason, then the policy will return to us as 'Undelivered'. In such a scenario,
 
You will get an SMS on your mobile number registered with SBI Life (through your proposal form) that the policy has returned undelivered.
 
Your policy shall be re-dispatched after confirmation of the address from you.
 

What is Underwriting?

During underwriting we evaluate your proposal. The evaluation is based on the information submitted by you in the proposal form and the results of your life insurance medical examination. Term insurance underwriting generally takes 3-4 days once all the requirements, such as insurance medical examination, financial and other related documents, related to your insurance proposal are received by us.

What is Free Look Cancellation?

The plan offers a 30-day free look period. In the unlikely event that you are not satisfied with the terms and conditions of the policy and wish to cancel the policy, you can do so by returning the policy to SBI Life along with a letter requesting for cancellation within 30 days. Premium paid by you will be refunded after deducting stamp duty, cost of medical expenses, if any incurred. The proportionate risk premium for the period of cover will also be deducted.

What precautions should I take when using shared / public PCs?

We strongly recommend that you do not conduct your SBI Life Insurance online transactions on any such PCs. Please clear the browser cache after each session so that your account information is removed from such PCs.

What are the service hours for Online Assistance - Contact Centre / Web Chat?

Online assistance related services are available from 9:30 a.m. to 6:00 p.m. on weekdays and from 9:30 a.m. to 2:00 p.m. on Saturdays, except on public holidays.