Frequently Asked Questions [Hide]


Is PAN Card number mandatory to apply for eShield?

Yes, you will need to provide your PAN card number in order to purchase the policy.

What documents are required for policy processing?

Insurance Contracts with individuals
i. Passport
ii. PAN Card
iii. Voter's Identity Card issued by Election Commission of India
iv. Driving License
v. Job card issued by NREGA duly signed by an officer of the State Government
vi. Letter issued by the Unique Identification Authority of India or National Population Register containing details of name, address and Aadhaar Number.
Provided that where simplified measures are applied for verifying the identity of the clients the following documents shall be deemed to be "officially valid documents ":
(a) Identity card with applicant’s photograph issued by Central/State Government Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks and Public Financial Institutions.
(b) letter issued by a gazetted officer, with a duly attested photograph of the person

Proof of Residence
Provided further that where simplified measures are applied for verifying the limited purpose of proof of address of the clients, where a prospective customer is unable to produce any proof of address, the following documents shall be deemed to be "officially valid documents":
(a) utility bill which is not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill);
(b) property or Municipal tax receipt
(c) bank account or Post Office savings account statement
(d) pension or family pension payment orders (PPOS) issued to retired employees by Government Department or Public Sector undertakings, if they contain the address
(e) letter of allotment of accommodation from employer issued by State or Central Government departments, Statutory or Regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies. Similarly, leave and license agreements with such employers allotting official accommodation
(f) documents issued by Government departments of foreign jurisdiction and letter issued by Foreign Embassy or Mission in lndia.

How can I send KYC and Income documents or even my earlier medical reports, required by SBI Life?

After successful payment, kindly submit the required KYC and underwriting documents through any of the options for submission mentioned below:
Scan and upload (Upload .jpg, .tiff or .pdf. Please ensure that the file is within the upper limit 1MB per upload file size)
Scan and Email (
Submit / Courier the hard copies to the nearest branch for scan / upload
To locate our nearest branch, kindly go to the 'Branch Locator' given on our website or click on the below link and follow the instructions.

You can also send it through courier to "The Manager (Underwriting), SBI Life Insurance Co. Ltd., 2nd Floor, Kapas Bhavan, Plot No.3, Sector No. 10, CBD Belapur, Navi Mumbai - 400 614".

Please do ensure that you highlight your Transaction ID or SBI Life - eShield Proposal Number alongwith the document(s) sent.

Why have I been asked to upload / send some, or all, of my documents again?

There can be two scenarios:
This can be due to the poor quality of scanned images uploaded at the time submitting the online proposal.
The details in the documents provided might be insufficient to evaluate your proposal for Insurance Cover. For e.g., the income stated in the documents is the net income, where as we require your gross income / gross receipts which will help us in offering you a better cover.
You can upload the documents by clicking the link provided in your email, which is the mail id registered with us on your proposal form.

Why are additional questionnaires sent to me? What should I do?

We may require additional information in some aspects based on your proposal form. We could also need to ascertain additional information regarding the occupation or the condition of the ailment which you have disclosed in the proposal form or before the medical examiner during the insurance medical exam. The duly filled, signed and dated questionnaire has to be sent to us through email, from the email ID registered with us on your proposal form, or you can submit it at the nearest SBI Life branch.

What additional documents should I submit since I am a close relative of Politically Exposed Person (PEP)?

You need not provide any additional documents. In case you choose to share any document, please ensure that is strictly in your name. However, in case you are a close relative of a PEP / associate of a PEP you have to tick the relevant question – ‘Are you a politically Exposed Person (PEP) or a close relative of PEP?’ In the other details section as “YES” and provide details in the underline box.

Would I be required to upload my medical reports?

You need not upload any reports if you have not consulted any medical examiner for any investigation in the past. However, if you have consulted or done any medical tests or investigations in the past, you can upload those reports in the upload section or send the same to us in email or post. Please do highlight your Quotation ID or Transaction Number or Proposal Number when sending such documents for effective reference.

What is the minimum resolution for scanning documents?

The recommended resolution is 200 dpi X 200 dpi or 300 dpi X 300 dpi (dots per inch), black and white.

When should I review a scanned image to make sure it can be read - before or after it is uploaded to the SBI Life Insurance system?

A: Both. You should not upload poor scans (crooked, blurry, cut off, etc.) to the SBI Life Insurance system in the first place. Therefore, you should verify it is a good image before it is uploaded. After it is uploaded, open / view the image in the SBI Life Insurance system to make sure the upload was successful and the image can be read.